Dispute Resolution
In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution Entity (ADR), in accordance with Law no. 144/2015, of September 8th.
Alternative Dispute Resolution allows consumers and traders to resolve conflicts more quickly, simply and economically, without having to resort to the courts.
Competent Entity
For consumers residing in the Greater Porto area, the competent entity is:
CICAP – Consumer Information and Arbitration Centre of Porto
Rua Damião de Góis, n.º 31, Loja 6
4050-225 Porto
Telephone: (+351) 225 508 349
Email: cicap@cicap.pt
Website:www.cicap.pt
European Online Dispute Resolution Platform
Consumers can also resort to the European Online Dispute Resolution Platform (ODR), provided by the European Commission:
https://ec.europa.eu/consumers/odr
Consumer Portal
The updated list of Alternative Dispute Resolution Entities can be consulted through the Consumer Portal:
This information is provided in compliance with the provisions of article 18 of Law no. 144/2015, of September 8th.